Cancellation and Refund Policy

At OpenCognovate, we strive to provide a seamless and transparent publishing experience. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be requested.

Cancellation Policy

  • Before Submission: If you decide not to proceed with your submission before the review process begins, you may cancel without any charges.
  • After Submission: Once a manuscript has been submitted and is under review, cancellation requests will not be accepted.
  • After Acceptance: Once a manuscript has been accepted for publication, cancellation is not permitted, as editorial and production processes will have begun.

Refund Policy

  • Processing Fees: Open Access Publishing Fees (OAPF) or Chapter Processing Charges (CPC) are non-refundable once payment has been made, as these fees cover editorial, peer review, production, and indexing services.
  • Duplicate Payment: In cases where a duplicate payment has been made, a full refund will be issued upon verification.
  • Exceptional Circumstances: Refund requests due to unforeseen circumstances will be reviewed on a case-by-case basis. If a refund is granted, administrative charges may apply.

Refund Processing

  • Approved refunds will be processed within 10-15 business days to the original payment method.
  • Any applicable transaction fees charged by payment gateways will be deducted from the refund amount.

Need Assistance?

For any questions or concerns regarding cancellations and refunds, please contact us at support@opencognovate.com.