1. Ordering Hard Copies

• Hard copy requests must be submitted via email to support@opencognovate.com with details including the book title, quantity, shipping address, and contact information.
• Once your request is received, we will provide an order confirmation along with payment details.

2. Processing and Shipping Time

• Orders are processed within 5-7 business days after payment confirmation.
• Shipping times vary based on the delivery location:
  
  • Domestic (within the country of publication): 7-10 business days
  • International: 14-21 business days (depending on customs clearance and courier services)

3. Shipping Charges

• Shipping fees will be calculated based on the delivery destination and the number of copies ordered. The charges will be communicated before payment.
• Customers are responsible for any customs duties or additional charges imposed by local authorities.

4. Tracking and Delivery

• Once shipped, customers will receive a tracking number via email to monitor the delivery status.
• OpenCognovate is not responsible for delays caused by external factors such as courier service disruptions, customs clearance, or unforeseen circumstances.

5. Returns and Replacements

• Damaged or Defective Copies: If your book arrives damaged or has a printing defect, please notify us within 7 days of delivery with supporting images, and we will arrange a replacement.
• Incorrect Orders: If you receive the wrong book, contact us at support@opencognovate.com, and we will arrange for the correct copy to be shipped.
• No Returns for Change of Mind: Since all books are printed on demand, we do not accept returns or offer refunds for incorrect orders placed by the customer.

For any questions or concerns regarding shipping and delivery, please contact us at support@opencognovate.com.